Meet the Team
Bury St. Edmunds Team
James is well known in the property market having extensive experience in the Residential and Commercial sectors. Having overseen the expansion of Shires Residential with the purchase of Marshall Buck & Casson Ltd in 2014, James’ drive and in depth knowledge of the property market has enabled Shires Residential to continue to grow. He has a particular interest in Planning and Development work as well as expanding the Large Portfolio Landlord arm of the Property Management Department.
Phillippa joined Shires 12 years ago and due to her wide and in depth knowledge of the property market was soon promoted to Office Manager. Phillippa coordinates office and property management and combines client care with corporate delivery of the services from Shires. Appointed a Director of Shires MBC Ltd in 2016 , Phillippa continues to be the first point of contact for landlords and tenants and is in a strong position to offer the advice needed for success in the rental sector.
Ryan joined Shires in 2010 when he moved to Suffolk and brought with him considerable experience in the letting industry. Now a Director of Shires MBC Ltd, Ryan is renowned for his superb customer service and valuable advice for new landlords in relation to the management of their rental property. Ryan identifies the needs of prospective tenants which is key to a successful tenancy.
Maria joined Shires 10 years ago and has wide ranging experience in the customer service environment. Maria is a key part of Shires client success; overseeing property management, arranging regular inspections of landlord client property, coordinating repairs and completing reports for landlords. Maria is also responsible for the detailed and exacting requirements of tenancy deposit protection and deposit returns following the final inspections.
Clare joined Shires in 2008 and has an extensive knowledge and accuracy required in the preparation of tenancy agreements. The procedure includes obtaining proof of identity, credit and employment referencing, compliance with money laundering regulations, gas and electricity regulations and tenant/landlord responsibility. Clare coordinates the detailed inventory preparation and energy performance certificates, making Clare’s support for landlords always greatly appreciated.
Allison joined Shires in 2018 and has a real passion for property. Allison undertakes viewings, is involved in the adequacy standards inspections for USAF members and assists with the processing of rental applications in the office. Allison looks forward to assisting you with you with your property needs.
Richard joined Shires in 2002 having previously worked throughout Suffolk, Norfolk and Cambridgeshire. Having lived in the Mildenhall area all of his life, Richards local knowledge and considerable experience is fundamental in today’s market. Richard has overseen the expansion of Shires over recent years and has a wide remit including sales, lettings, property management, land and acquisition work.
George has been an integral part of the Shires team since completing his school work experience many years ago and was promoted to his present role in 2017. George has day to day responsibility for the lettings operation and oversees our large portfolio of managed properties for the Mildenhall, Brandon & Thetford offices. When he is not out and about meeting clients he is based from our management department in the centre of Bury St. Edmunds.
A familiar face at Shires, Sue’s knowledge and experience is invaluable in her senior position in the sales team. She works closely alongside our vendor and purchaser clients to ensure a smooth and streamlined sales process and has a very pro-active work ethic.
Sophie joined the Shires team in January 2016 and has a proven background in customer service. She oversees the marketing material and admin for the sales department and has taken on additional duties including viewings and sales progression.
Callie joined the Shires team in 2017 and works within our busy Mildenhall lettings department. Callie will often be the first point of contact for landlords and tenants, as well as dealing with new tenancy move in arrangements and routine management inspections for our large portfolio of properties. With her keen eye for detail she is ideally placed for advertising our available rental properties on our website, alongside Rightmove & On The Market, as well as maintaining our office marketing displays.
Michelle joined the busy Mildenhall lettings team in 2018 with a proven background in customer service. Michelle is ideally placed to match potential tenants with properties and will often be the friendly face seen out on viewings and for clients coming into our office. She also looks after landlord feedback and ensuring the tenant moving in process is as smooth as possible by keeping all parties well informed. Call into our office today for a meeting with Michelle to discuss your property needs.
Howard ReidAgency Support
Howard joined the Shires team in early 2014 and provides valuable agency support across our network of offices. He also maintains our external advertising boards and is often spotted out and about in his van.
Janine joined the company in 2012, having quickly been promoted within the company Janine oversees the day to day running of the Brandon office. She has a wealth of experience and has an energetic and enthusiastic approach to agency. A well-known and respected figure in the local property market, Janine welcomes clients old and new.
Zena joined Shires in 2012 when our Brandon branch opened; Zena’s role has changed over the years and is now a wonderful assistant manager to our busy, proactive Brandon team. Zena spends much of her working day out valuing properties for sale and for let and the office time she is here to help with all of your property needs.
Howard has had a long and successful career within the estate agency industry and brings his knowledge & experience to the Shires team. Howard has a strong reputation within the local property market for great customer rapport and sound advice, he welcomes any queries buyers and sellers may have.
Danielle joined the company in 2016. Danielle has previous experience in customer focused roles and is keen to adapt her skills for the estate agency business. Danielle is on hand to help with any questions you might have on any of our sales and rental properties. Danielle looks forward to meeting you on your next property viewing with Shires.
Heather joined our Brandon team in 2015, bringing 25+ years of estate agency experience with her. Heather accompanies viewings on Saturdays helping applicants find their perfect home; Heather looks forward to seeing you on your next viewing with Shires.