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Meet the Team

Bury St. Edmunds Team

Phillippa Storey


Phillippa joined Shires 12 years ago and due to her wide and in depth knowledge of the property market was soon promoted to Office Manager. Phillippa coordinates office and property management and combines client care with corporate delivery of the services from Shires. Appointed a Director of Shires MBC Ltd in 2016 , Phillippa continues to be the first point of contact for landlords and tenants and is in a strong position to offer the advice needed for success in the rental sector.

Ryan Isaac


Ryan joined Shires in 2010 when he moved to Suffolk and brought with him considerable experience in the letting industry. Now a Director of Shires MBC Ltd, Ryan is renowned for his superb customer service and valuable advice for new landlords in relation to the management of their rental property. Ryan identifies the needs of prospective tenants which is key to a successful tenancy.

Maria Hunt

Senior Lettings Administrator

Maria joined Shires 10 years ago and has wide ranging experience in the customer service environment. Maria is a key part of Shires client success; overseeing property management, arranging regular inspections of landlord client property, coordinating repairs and completing reports for landlords. Maria is also responsible for the detailed and exacting requirements of tenancy deposit protection and deposit returns following the final inspections.

Clare Mills

Senior Lettings Administrator

Clare joined Shires in 2008 and has an extensive knowledge and accuracy required in the preparation of tenancy agreements. The procedure includes obtaining proof of identity, credit and employment referencing, compliance with money laundering regulations, gas and electricity regulations and tenant/landlord responsibility. Clare coordinates the detailed inventory preparation and energy performance certificates, making Clare’s support for landlords always greatly appreciated.

Allison Eden

Lettings Negotiator

Allison joined Shires in 2018 and has a real passion for property. Allison undertakes viewings, is involved in the adequacy standards inspections for USAF members and assists with the processing of rental applications in the office. Allison looks forward to assisting you with you with your property needs.

Mildenhall and Brandon Team

George Aves


George has been an integral part of the Shires team since completing his school work experience many years ago and was promoted to his present role in 2017. George has day to day responsibility for the lettings operation and oversees our large portfolio of managed properties for the Mildenhall, Brandon & Thetford offices. When he is not out and about meeting clients he is based from our management department in the centre of Bury St. Edmunds.

Sue Williams

Sales Manager

A familiar face at Shires, Sue’s knowledge and experience is invaluable in her senior position in the sales team. She works closely alongside our vendor and purchaser clients to ensure a smooth and streamlined sales process and has a very pro-active work ethic.

Zena Ayling

Assistant Manager

Zena joined Shires in 2012 when our Brandon branch opened; Zena’s role has changed over the years and is now a wonderful assistant manager to our busy, proactive Brandon team.  Zena spends much of her working day out valuing properties for sale and for let and the office time she is here to help with all of your property needs.

Sophie Edwards

Sales Administrator & Negotiator

Sophie joined the Shires team in January 2016 and has a proven background in customer service. She oversees the marketing material and admin for the sales department and has taken on additional duties including viewings and sales progression.

Callie Butcher

Lettings Negotiator

Callie joined the Shires team in 2017 and works within our busy Mildenhall lettings department. Callie will often be the first point of contact for landlords and tenants, as well as dealing with new tenancy move in arrangements and routine management inspections for our large portfolio of properties. With her keen eye for detail she is ideally placed for advertising our available rental properties on our website, alongside Rightmove & On The Market, as well as maintaining our office marketing displays.

Michelle Lotts

Lettings Negotiator

Michelle joined the busy Mildenhall lettings team in 2018 with a proven background in customer service. Michelle is ideally placed to match potential tenants with properties and will often be the friendly face seen out on viewings and for clients coming into our office. She also looks after landlord feedback and ensuring the tenant moving in process is as smooth as possible by keeping all parties well informed. Call into our office today for a meeting with Michelle to discuss your property needs.

Howard Reid

Agency Support

Howard joined the Shires team in early 2014 and provides valuable agency support across our network of offices. He also maintains our external advertising boards and is often spotted out and about in his van.