Compliance

The Property Ombudsman

Abbey Sales & Lettings Ltd (T/A Balmforth Estate Agents Haverhill, Scott Maddison Estate Agents Halstead & Shires Residential in Mildenhall & Bury St Edmunds) are members of The Property Ombudsman (TPO).

Client Money Protection

Abbey Sales & Lettings Ltd (T/A Balmforth Estate Agents Haverhill, Scott Maddison Estate Agents Halstead & Shires Residential in Mildenhall & Bury St Edmunds) are members of CM Protect Ltd under membership numbers CMP010506.

Abbey Sales & Lettings Ltd

ICO Membership

Abbey Sales & Lettings Ltd (T/A Balmforth Estate Agents Haverhill, Scott Maddison Estate Agents Halstead & Shires Residential in Mildenhall & Bury St Edmunds) are members of the Information Commissioner’s Office under membership numbers Z1260336/ZA542644.

Deposit Protection

Abbey Sales & Lettings Ltd (T/A Balmforth Estate Agents Haverhill, Scott Maddison Estate Agents Halstead & Shires Residential in Mildenhall & Bury St Edmunds) are members of the Tenancy Deposit Scheme (TDS) under membership number EW33518.

Anti Money Laundering

Abbey Sales & Lettings Ltd (T/A Balmforth Estate Agents Haverhill, Scott Maddison Estate Agents Halstead & Shires Residential in Mildenhall & Bury St Edmunds) are registered on the governments anti money laundering register.

Complaints

We are dedicated to providing excellent customer service, however sometimes things don’t always go to plan, should this happen we would like to hear from you. Our complaints procedure is attached on the link below which explains how we will handle the complaint and who it will need to be sent to.

Group Complaints Procedure

Wendy Oliver Beavis

2022-02-15

Shires is always a pleasure to deal with. Before I had even bought a house to rent out they gave me unlimited advise. Their communication is outstanding with e mails and phone calls. My house was rented out extremely quickly and everything was dealt with and any questions I had answered. Highly recommend them.

Tony Clements

2022-02-01

We have just sold and completed with Shires Mildenhall. It was a long and drawn out sale with unexpected complications but every step of the way the whole team were so supportive and really went the extra mile for us for which we are so grateful. So without any doubt they come highly recommended by us

Karen Brown

2022-01-21

Callie Butcher was very efficient. Communication was excellent and the service provided was quick and flawless. Highly recommend Shires.

Peter Gibbons

2022-01-15

Howard and Sue (supported by Sophie when Sue was not available) were great from start to finish. Accurate valuation, wonderful Photographer who showed the property at its best. Great service from the start of the process to the completion. Am really happy to have chosen Shires! Joan

Joanna Reyes

2021-12-25

Ms. Callie Butcher is our agent for the property we are renting in Mildenhall. They have been so patient and professional with us, despite us being very new here and still trying to find our footing. Whenever I had a question, they responded with professionalism and promptness. We are confident we are in good hands with them. Thank you Shires!

Gary Rawlinson

2021-12-17

The team at Shires Residential delivered a best in class, personable service during our recent purchase with them. Each and every contact with them was professional, with that all important human touch. I would highly recommend their services.

Christene Buckley

2021-08-29

George is the best, looked at over a dozen houses with him and I have nothing but great things to say about him. He was always responsive, professional, honest, and punctual. Can't speak to letting with shires, as we fell in love with a house listed by another agency, but if Shires is operated by others like George than I am sure it would be phenomenal. I would highly recommend Shires/George to anyone new coming to the area to aide in the letting search.