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Emergency Letting Repairs

If you are experiencing an emergency outside of our standard office hours and cannot reach us on our usual office telephone numbers or via email we have emergency contacts you can call.

Before calling the numbers below please ensure that the property you are calling regarding is managed by Shires Estate Agents Ltd (Mildenhall office), or Shires MBC Ltd (Bury St Edmunds Office) and you have tried calling and emailing us first. If this is the case and our offices are closed please get in touch with the preferred contractors listed below.

 

Out of hours – any time outside the hours of 9am-5.30pm, Mon – Fri or Saturday 9-1pm

 

Please note: You should only contact our ‘out of hours’ service in a genuine emergency.  Contractors charge extremely high rates for out of hours work, therefore if the call out is deemed not to have been necessary or warranted then tenants may be liable for the call out charge.

 

What is NOT an out of hours emergency?

 

What IS an out of hours emergency?

 

General Advice

 

If you believe you have a genuine out of hours emergency, then please call the following relevant contractor;

Plumbing or Maintenance Emergency;

 

Electrical Emergency;

 

Please note: If for any reason you are unable to reach someone, then you should always act appropriately to protect yourselves and the landlord’s property from damage.